Refund & cancellation policy

Cancelling an order

You can cancel any order before it ships — just WhatsApp or email us with your order number. Online payments are refunded in full.

Returns

Honey is a food product, so for hygiene reasons we can't accept returns of opened jars. We will always replace or refund:

• Items that arrive damaged or leaking (tell us within 24 hours of delivery, with a photo)
• Wrong items sent by us
• Jars with a manufacturing defect, such as a broken seal

Crystallised honey is not a defect

Natural honey can turn thick or grainy over time. Stand the jar in warm (not hot) water to make it runny again.

Refund timelines

• Online payments: refunded to the original method within 7 working days of approval
• Cash on Delivery orders: refunded by UPI or bank transfer within 7 working days
• The Cash on Delivery fee is non-refundable once an order has been delivered

Questions? Email support@honeyhunter.in, call +91 99207 63095 or WhatsApp us.